Jason Bedford
Service Manager
Runs Airmech's service operations day to day. Every engineer dispatch, every breakdown response, and every planned maintenance visit goes through Jason. 200+ service visits coordinated per year with sub-24h response times.
What Jason Does
Engineer Scheduling
Plans and dispatches all service visits across the UK. Balances planned maintenance routes with reactive breakdown calls to minimise downtime.
Service Delivery
Ensures every visit meets Airmech's standards. Reviews job reports, monitors completion rates, and follows up on outstanding work.
Breakdown Response
First escalation point for urgent breakdowns. Coordinates emergency engineer dispatch and temporary hire where needed to keep customers running.
Fleet Management
Maintains Airmech's service vehicle fleet and mobile tool inventory. Ensures engineers have the right equipment for every job.
Quality Control
Reviews service reports, tracks fault trends, and identifies recurring issues before they become failures. Drives the 43% fault reduction achieved across the Costco estate.
Operational Delivery
Jason is the person who makes sure an engineer turns up when promised. That sounds simple, but across 230+ customer sites with different access requirements, different compressor brands, and different SLA terms, the logistics are anything but.
His approach is methodical. Planned maintenance is scheduled in advance with optimised routes to reduce travel time and cost. Breakdown calls are triaged by severity, with production-critical failures prioritised for same-day response. The result: sub-24h response times as standard, not as an exception.
Numbers That Matter
Jason's service programme delivered a 43% reduction in compressor faults across the Costco estate. That is not a one-off figure. It is the cumulative result of consistent planned maintenance, early fault detection, and acting on trends rather than waiting for failures.
Across all accounts, Jason coordinates 200+ service visits per year. Each visit generates a detailed job report covering work completed, parts used, and any recommendations for follow-up. These reports feed into quarterly reviews for national contract clients.
Breakdown Protocol
When a compressor goes down, call Airmech and you will reach Jason or Lilly directly. There is no automated ticket system and no waiting for a callback. Jason assesses the situation, dispatches the nearest available engineer, and arranges temporary hire compressors if production cannot wait for a repair.
For national contract clients, Jason provides a single escalation point regardless of which site is affected. One call, one person, consistent response.
Meet the Rest of the Team
Speak to Jason
Report a breakdown, schedule a service visit, or discuss your maintenance requirements.